Keyboard Shortcuts

Before getting started, take a moment to view the keyboard shortcuts that are available to you:

• SPACE , ❯ : Next slide
• P , ❮ : Previous slide
• F11 or F : Full screen
• ESC : Slide overview / Escape from full screen
• Home : First slide
• End : Last slide
• alt + S : Speaker notes view
• B , . : Pause (Blackout)
• ? : Show keyboard shortcuts

Course Instructions

Along with the visual content and additional resources, this course contains audio content.

In order to listen to the content through speakers or headphones, please check your audio settings so that you receive all of the content for this course.

If you choose to leave this course, note the slide number you are on. When you return, you will need to sign back in.

Click the next page arrow ❯ to continue.

Personal, Environmental, and Staff Preparation for Whole Person Care

Course Outline

1. Personal Spiritual Preparation
2. Personal Work Environment Preparation
3. Organizational Faith-Based Preparation

Mindset and Heart That Seeks God

Developing a mindset and heart:

• Not laundry list of to dos
• Not about what you want to do, but what God wants
• Not doing things for God, but God doing things through you

It is important to remember:

• Lead with love (I Corinthians 13)
• Do to the honor and glory of God
• "He must increase, but I must decrease." John 3:30 (ESV)

Developing a Mindset for Providing Spiritual Care

Guiding principles and disciplines:

• Our identity is in Christ.
• We are called for a purpose.
• The spirit-filled life is a process.
• Having a Kingdom mentality is vital.
• Recognize that spiritual warfare is real.
• We must study the Bible.
• Your personal testimony is powerful.
• We must learn to engage in spiritual conversations.

*Worksheet Activity
(Please refer to the “Part 1: Spiritual Practices Evaluation.”)

Studying the Bible

The study of God’s word provides guidance and encouragement as we provide spiritual care:

• Nourishes and sustains (Psalm 1:2-3)
• Guides (Psalm 119:105)
• Equips (2 Timothy 3:16-17)
• Exemplifies Whole Person Care (Luke 5:17-26)

Our Identity Is in Christ

• New creation (2 Corinthians 5:17)
• No longer I but Christ (Galatians 2:20)
• Chosen people, a royal priesthood, a holy nation, and a people for God’s own possession
  (1 Peter 2:9)
• Belong to Christ (I Corinthians 6:19-20)

We Are Called for a Purpose

• Our calling is from our new identity in Christ.
• We are called to “…proclaim the excellencies of Him who called you out of darkness into His marvelous light.”
  (1 Peter 2:9).
• We are to spend time and energy in activities that glorify God.

The Spirit-Filled Life Is a Process

• Christ dwells in us through the Holy Spirit.
• The Holy Spirit enables and empowers us to live the Christian life.
• …”do not get drunk with wine, for that is debauchery, but be filled with the Spirit
  (Ephesians 5:18 ESV).
• Being filled with the Holy Spirit is an ongoing process.
• It requires ongoing confession, prayer, and renewing our minds with praise and thanksgiving.

Having a Kingdom Mentality

• Christians are called to be builders of God’s Kingdom (Matthew 6:10, 6:33a ESV).
• God cares deeply about how His people live their lives in His Kingdom (Isaiah 58:6-14).
• Two kingdoms are at war for control of the world and you. (Lewis, 1967, p. 33)
• Christians are to take a stand for Jesus Christ against the false values of our culture
  (2 Corinthians 10:5 ESV).

Power of Personal Testimony

• Called to give an account for the joy that we have within us with compassion and respect
  (1 Peter 3:15-16).
• Developing a personal testimony is the answer to that call.
• Sharing your personal testimony is a powerful tool in providing spiritual care.

*Worksheet Activity
(Please refer to the “Part 2: Developing a Personal Testimony.”)

Power of Personal Testimony

• Believe that faith can be part of a normal conversation.
• Become comfortable with spiritual conversations.

Personal Reflection

(Action Plan)

• Are you a health care professional that happens to be a Christian? Or, are you a Christian that happens to be a health care professional? How are these different?
• How can you use your ministry as a health care professional to point others to Christ?
• How will you leverage your role as a health care professional for the Kingdom of God?
• What will your impact be in the Kingdom of God?
• In what ways are each of the two kingdoms pulling at your mind and heart?
• What is your personal testimony?

Developing the Heart to Provide Spiritual Care

Guiding principles and disciplines:

• Importance of the heart
• Personal brokenness
• Fellowship
• Recognizing spiritual needs
• Prayer

Importance of the Heart

The heart is key to all that we think, say, and do. We are to have a heart that is:

• Obedient (Ezekiel 11:19-20)
• Revealed (Proverbs 23:7a NKJV)
• Filled with God’s Word (Psalm 119:9-11)
• Defended (Proverbs 4:23)

Personal Brokenness and Submission

Personal brokenness is:

• Fundamental to developing a heart for spiritual care.
• An ongoing process.

“If anyone would come after me, he must deny himself and take up his cross daily and follow me.”

(Luke 9:23)

• Submission to God.

Fellowship

Fellowship with a community of believers will enlarge our hearts for service to God by...

• Gifting, edification, and membership in the body of Christ (I Corinthians 12:7, 14; 14:26; 12:18).
• Loving each other and inspiring others to do good (Hebrews 10:24-25).
• Being devoted to one another (Acts 2:42, 46).
• Functioning as one body (Romans 12:4-6).
• Gathering together with the presence of Christ (Matthew 18:20).

Recognizing Spiritual Needs

Work with God:

• Be intentional and active.
• Consider each appointment as a divine appointment.
• Develop a heart for the lost (Luke 19:10).
• Seek to have the heart of Christ.

Prayer

Prayer helps prepare the hearts of individuals in ministry by...

• Aligning our hearts with God.
• Giving a tremendous source of power.
• Allowing others to participate in your ministry.
• Preparing the organization for ministry.

Personal Reflection

(Action Plan)

• What are you doing to prepare your heart?
• In what ways are you taking up the cross of Christ daily?
• What does your Christian community look like?
• How have you engaged others in spiritual conversations? With co-workers? With family? With patients?
• How do you implement prayer in your organization?

Relationship With
Health Care Professionals

*Worksheet Activity
(Please refer to the “Part 1: Spiritual Practices Evaluation.”)

Respect for Organization's Mission

If a patient is interested in spiritual counsel, …

• Discuss with them in an ethical manner.
• Inform them that your approach is not necessarily shared by your organization or colleagues.
• Assure them that Whole Person Care is in alignment with the organization’s mission.

Workplace Environment

• Identify your personal domain.
• Identify yourself as a person of faith.
• Exercise wisdom.

“Behold, I am sending you out as sheep in the midst of wolves, so be wise as serpents and innocent as doves”

Matthew 10:16 (ESV)

Working in a Faith-Based Environment

If the Christian clinic is not actively participating in Whole Person Care, share with your supervisor that the following are true:

• Scientific evidence for the positive health benefits of spirituality is robust.
• Secular accrediting and professional organizations require it.
• Most patients want it.
• It is ethical, when provided in a patient-centered manner.
• Above all, the Bible compels it.

Even in a faith-based environment, it is important to ensure that the leadership approves what you would like to do.

*Worksheet Activity
(Please refer to the “Part 8: Preparation – Larger Environmental Application.”)

Workplace Relationships With Health Care Professionals

Remember the following may be true of leadership and colleagues:

• They may not be followers of Christ.
• They may be new followers of Christ or not as mature.
• They may be uncomfortable sharing their faith with others.
• They may believe that spiritual care is unethical or is inappropriate, and do not agree with Whole Person Care.
• They may not know of the scientific evidence or recommendations for Whole Person Care.
• They may be more interested in patient volume.

Situational Awareness

• Pay close attention to the priorities of your supervisor.
• Respect the organization’s mission.
• Build strong relationships with colleagues and peers.
• Share the gospel with colleagues and peers with permission.

Building Your Spiritual Care Team

Meet together regularly to…

• Pray.
• Have devotions.
• Strategize about Whole Person Care techniques.
• Network with other likeminded professionals.
• Participate in spiritual care training conferences and webinars.

*Worksheet Activity
(Please refer to the “Part 9: Preparation – Staff and Volunteer Application .”)

Job Search

The following are important aspects to consider in your job search:

• During job interview, state your interest in providing Whole Person Care.
• Ask prospective colleagues about freedom to do Whole Person Care, such as praying with a patient or taking a spiritual history.

Personal Spiritual Action Plan for Environment

• What about you and your workplace environment would identify you as a follower of Jesus?
• Who could you be working with in your organization to promote Whole Person Care?

Short-Term Action Plan

Workplace relationships

Workplace environment

Long-Term Action Plan

This year? Next five years?

• Activities to enhance your mindset and heart for providing spiritual care
• Groups to enhance your mindset and heart for providing spiritual care
• Spiritual goals

God’s Vision

• Creates the future
• Builds a consensus
• Outlives the visionary
• Remains the same
• Is perfect – it corresponds to His plan for the world and your best interests
• Is inspired because it was created by God
• Is bigger than anything we could create, but is ultimately achieved through us

(Barna, 2009)

Capturing God’s Vision

The leader of the faith-based organization must…

• Seek God’s will for the ministry.
• Know the ministry environment, the community, and the partners in ministry.
• Confirm the vision through the counsel of others.

“Where there is no counsel, the people fall; but in the multitude of counselors there is safety”
(Proverbs 11:14 NKJV).

(Barna, 2009)

God’s Vision Leads to Mission

• The organization must be obedient to God’s vision for its health care setting.
• God’s vision will build a consensus and will be verified by others.
• His vision may call your organization to move in a different direction.
• An organization's mission must be developed, in light of God's vision for the ministry.

(Barna, 2009)

Mission for
Whole Person Care

As Christian health care professionals, …

• Be obedient to the call of God to share the gospel and make disciples.

“Go therefore and make disciples of all nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all that I have commanded you.”

(Matthew 28:18-20 [ESV])

• See true healing as not only physical healing, but also the healing of the spirit.

Personal Reflection

• How does your faith-based organization’s vision and mission align with God’s desires?
• How does your organization’s vision and mission align with Whole Person Care?
• What could a Whole Person Care vision and mission look like within your organization?

Faith-Based Health Care Organization Board

Forming the board and choosing members is critical.

Members should…

• Be people who are committed to following Christ, if permitted by government guidelines.
• Have bought into the vision and mission of the organization and have the ability to articulate them.
• Be committed to prayer for the organization, its vision, and its impact in the community.
• Be willing to do what they can to personally ensure the vision is accomplished.

Transition Existing Board to Whole Person Care

• Commit time to ensure that members of the existing board understand and support the new vision.
• Recognize that some board members may not subscribe to this change.
• Conduct board retreats to accelerate board unity.

The Board and the Mission

The Board …

• Develops a strategic mission statement to fulfill the vision.
• Evaluates the organization’s effectiveness by using the mission statement as the standard.
• Identifies necessary resources to accomplish the mission.

Executive Director

• Implements the vision and the mission
• Manages Whole Person Care
• Provides updates to the board about metrics and Whole Person Care

Culture

Affected by:

• Staff and volunteers
• Physical environment
• Branding

Personal Reflection

• What can you do to help your board develop a Whole Person Care mindset?

Staff: Hiring

If government hiring guidelines allow, consider only those who profess Christ as their Savior.

When posting open positions, consider…

• Faith-based media.
• Local churches.
• Christian associations, for example CCHF and CMDA.
• Whole Person Care verbiage.

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: During the Interview

Beyond assessing a candidate’s ability to perform the tasks of a position, steps should be taken to …

• Clearly share the vision and mission of the organization and determine whether the candidate can articulate it.
• Provide the candidate an opportunity to share their faith story and spiritual history.
• Ascertain the candidates experience, willingness, desire, and ability to participate in Whole Person Care.

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: Orientation

Also discuss elements, as they relate to Whole Person Care:

• Organization’s statement of faith
• Organizational policies and procedures
• Job description, schedules, and duties

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: Training for Whole Person Care

Ongoing:

• Regularly scheduled meetings
• Retreats
• Local and national seminars and conferences

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: Spiritual Growth and Maturity

Ongoing:

• The more spiritually mature, the more inclined and capable staff are to participate in Whole Person Care.
• Management should encourage staff to participate in spiritual care activities within as well as outside of the organization.

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: Schedules

Time should be allowed for …

• Regular corporate prayer and devotions.
• Onsite Whole Person Care training.
• Whole Person Care during patient visits.
• Offsite activities for spiritual growth and Whole Person Care training.

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Staff: Reviews

Discuss with individual staff members whether they are…

• Engaged in spiritual care activities with patients.
• Encouraging others to engage in spiritual care with patients.

*Worksheet Activity
(Please refer to the “Part 12: Hiring and Training Employees.”)

Personal Reflection

• What could your organization’s management do with staff to encourage or enhance Whole Person Care with its staff?

Volunteers: Recruitment and Screening

When someone shows an interest in volunteering, it is necessary to…

• Share the organization’s story, history, and values.
• Clearly communicate the organization’s vision and mission.
• Articulate the organization’s statement of faith.
• Convey expectations regarding a volunteer’s involvement in Whole Person Care.
• Ascertain a volunteer’s desire or willingness to be a part of Whole Person Care.

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Orientation

Also, discuss elements, as they relate to Whole Person Care:

• Organization’s statement of faith
• Organizational policies and procedures
• Job description, schedules, and duties

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Understanding Readiness for Whole Person Care

An in-depth discussion should occur to …

• Understand level of spiritual maturity.
• Assess comfort with sharing of the gospel with and praying out loud with others.
• Determine the need or desire for more training in the delivery of Whole Person Care.

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Training for Whole Person Care

Ongoing:

• One-on-one conversations
• Regularly scheduled meetings
• Retreats
• Local and national seminars and conferences

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Spiritual Growth and Maturity

They should be…

• Supported and encouraged to grow and mature in their own spiritual walk.
• Encouraged to focus on earlier content in this course as well as in Course 5.
• Encouraged to be a part of a faith community.

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Schedules

Time should be allowed for…

• Regular corporate prayer and devotions.
• Onsite Whole Person Care training.
• Whole Person Care during patient visits.
• Off-site activities for spiritual growth and Whole Person Care training.

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Volunteer: Review

Could include the following questions:

• Is their role in Whole Person Care what they desired?
• Would they like to be involved more in Whole Person Care?
• Where are they in their relationship with God?

*Worksheet Activity
(Please refer to the “Part 13: Hiring and Training Volunteers.”)

Personal Reflection

• What could your organization's management do with volunteers to accomplish or enhance Whole Person Care with its volunteers?

Personal Reflection

• Take time to sit in your waiting room. What changes would you make and why?
• What could your organization do to create an atmosphere that prepares patients, staff, and volunteers to engage in spiritual conversations?
• What would the benefits or challenges be in branding the organization as being Christian in your community?

Short-term Action Plan

How will you implement what you learned about organizational faith-based preparation, as it relates to…

• Creating a vision and mission of Whole Person Care?
• Developing a Whole Person Care mindset for the Board?
• Managing staff and volunteers to accomplish Whole Person Care?
• Creating a physical environment that fosters Whole Person Care?

Long-Term Action Plan

• What do you hope to accomplish in the coming year? For the next five years?
• What will you do in the next years to enhance the organization’s mindset and heart for providing Whole Person Care?
• How will you evaluate the implementation of Whole Person Care? Will it be quarterly or annually?